Rude SMS received, When followed up to Call Centre - phone was put down on (long distance) caller. Twice. WHERE IS MY CARD AND WHY ARE WE FORCED TO DEAL WITH INCOMPETENCE! ...
I am utterly disappointed with CCD couriers. Apart from them being very laid back and not very urgent with deliveries, they schedule delivery dates and times, but do not stick to it. When you phone, you get transferred and everyone just passes responsibility to someone else. On top of that you get ...
I can think of a few words I would like to use in order to describe CCD couriers that would most probably get me into trouble. So lets stick to the facts. In the 5 times FNB sent me stuff via CCD couriers they were late or did not pitch 3 times. They make appointments which they do not keep. You ...
Good day this now the last time I complaint about your company. You are useless and pathetic. I told your company this week I'm away on business and that I will be back in East London on Saturday. Good all confirmed for delivery for Monday in East London. Yesterday an phoned me wanting to deliver ...
It is now nearly two weeks I am waiting for my FNB card. Promise upon promise!!! Last week I had a appointment twice for the delivery, the Wednesday and the Friday. Sitting and waiting... Then the SMS: CCD has been unable to contact you for delivery... please call... destruction, bla bla bla... and ...
Would just like to say a BIG thank you to all involved in arranging and delivering my FNB card. Call centre agent was friendly, and spoke clearly on the phone, the delivery took place as scheduled, on time!! It is good to know you do still get great service out there!! Keep it going!! ...