My friend and I went for a hair cut at Carlton in Canal walk on Monday Night and had the worst service both of us have ever had at a salon. From the moment we walked in we were treated terribly. Both of our stylists were incredibly rude and seemed to be going out of their way to make us feel small. ...
I raised a complaint against Melrose branch due to treatments which clearly there was something wrong with! KIM DAY; who is charge of complaints at head office spoke to me with a rude and condescending attitude. She mentions that Melrose disagrees and further gets the compliant incorrect. Her ...
Saturday I went to Cape Gate and asked that my hair be cut hair short -it was down to my waist. Only once I got home I realised it had not been cut as it should have been, the back was perfect, the front most certainly was not. I phoned them and asked if I could come back on Sunday morning. They ...
I went in to have my hair lightened on the 11th of September and was delighted by the service received from Natasha. She listened to what I wanted, gave good advice and the end result is that I am the happiest I have been with my hair in YEARS! She is professional, but with her lovely sense of ...
I have always respected the Carlton brand and the professional service received but after my dealing with the Melrose branch I have LOST ALL RESPECT!!! I had a treatment done by Demi who had a trainee attend to me in July 2013 and after that I had some issues which Demi tried to rectify again not ...
I have been using Carlton hair for over 2 years and various salons in JHB, CPT and KZN and was always very pleased with the high standard, professional and friendly staff. I travel a lot and have recently moved to Johannesburg and don't have a preferred stylist. On the 22nd of June I made an ...