In 2008 we bought an 18 ct wedding ring from Browns with 5 diamonds for R15000. In the first 2 years it had to be sent to Joburg twice for repairs to loose diamonds and a damaged claw. One of the faulty diamonds has now fallen out. Browns told us they would repair the ring and replace the diamond ...
My husband bought me an anniversary ring in April 2013 which is valued at R33000, I was at the hairdresser and saw that 1 of the 7 diamonds was missing. I took the ring to Browns for their assessor to have a look at it, and got an e-mail back from them saying that my ring had come into contact with ...
On the 14th of May, my mother took my wedding ring, which was purchased from Browns Cavendish Square, Claremont, Cape Town, to have it sent away to be refurbished. They took my original appraisal certificate in and promised me an updated appraisal certificate once my ring was returned from ...
A month ago my husband & I were looking at a Browns window in Tygervalley & saw a diamond ring that was marked as reduced from /-R50 000 to R27 995. We went into the store to purchase it & the saleslady indicated that the price was over R100 000 (it happened to be a 1ct " ...
I have got to say I have never experienced such bad service in my life! My now husband had bought a stunning ring from Browns in Mandela square, a few months after he proposed to me, a claw from my diamond had broken and I had to send the ring in to get it fixed, later the next week, I went to ...
In Dec, purchased a "diamond tennis bracelet" from Canal Walk, Cape Town branch for a huge amount of money. In April I returned it as when my wife attempted to put it on, it broke in half. I am so disgusted at the level of service, specifically from the gentleman manager there. His ...