I e-mailed a refund query for my Dad (who is a pensioner) medical expenses to Bonitas on 27 September 2013, forwarded additional documentation on 11 October 2013 and made a follow up on 3 November 2013. The only response is an automated e-mail saying that they will get back to us within 5 working ...
I have phoned in to bonitas customer care dept regarding the start date of my dads medical aid cover. I was given a reference no and asked to send through request via e-mail which i did. i got an automated response saying they are busy with tax certificates but will attend to me shortly that was on ...
First of all Bonita's changes their rules when it suits them. Second Incident: My wife was rushed to casualty because of back pains, as she was admitted, I called Bonita's to inform them of what is happening and they requested a code from me but the Casualty staff, said they will call in to ...
I'm with them almost 2 years and has been suspended 5 times and every time i must do all the paper work and phone calls to get my name cleared or to get my family covered in case of emergency, its hard to go to bed at night knowing your account is suspended and, praying nothing happens to my family ...
I went to a optometrist last year and from there i had selected the pair of glasses, in turn i phoned Bonitas to confirm if i had enough left in the budget for the glasses after receiving a verbal confirmation i took the glasses, now almost 12 months down the line i am handed over to a credit ...
I sent a request to Bonitas on the 17/09/2013 to pay a rejected dental claim from my accumalated savings account. I have now followed up 3 times and Bonitas is still not sure of what process is supposed to be followed to finalise this payment. It certainly puts me in a very bad light with the ...