I've had this account for many years, so they've made their money off me. On the 12th of March I called Accounts to query an unbilled balance of more than R 900. (I was informed via sms). On my (recorded by me) phonecall I requested them to please check on the fact that I had purchased a 500Mb ...
I gave my phone (Samsung Galaxy S3) in for repairs on the 19th February 2013 and must have had it back after 4 to 6 weeks. I still haven't received my phone and it has been 7weeks now. Every time I have to phone them for a status update on my phone after they told me they would phone me. Every time ...
I called the call centre to request a sim swap delivery to my house last week Tuesday (2 April) and was told I would get it after 3 working days. On Friday, I had received nothing and called the call centre to follow up and was told they sent an email to that department requesting an explanation ...
My phone was on the 28th of March. With handset and sim insurance I proceeded to my branch to start the process. I was told that no claim was possible without and ITC nr and Police Case nr. I was told by the consultant that I should receive the ITC nr within 48hours. After a visit to the Greenstone ...
On 28 March 2013, the day before the Easter weekend, my account was debited R 2 621.27 by Autopage. It is usually just over R400. The debit included a DOUBLE charge for a handset upgrade, which had already been collected in January. There seems to be no way of talking to anyone via the call centre, ...
SOMETHING WENT WRONG WITH THE DATA USEAGE ON MY 3G CONNECTION. INSTEAD OF BEING CHARGED R789 PER MONTH I WAS CHARGED R26, 498. AS NO-ONE CAN EXPLAIN OR HELP ME, I NEED TO UPGRADE MY PACKAGE TO A 20GB SUBSCRIPTION. THIS IS LIKE DRAWING BLOOD FROM A STONE AS 18 CONSULTANTS AND 8 WEEKS LATER I AM ...