Good Day to you I am a customer of Auto & General for many years now. In June I saw my cash back bonus has been forwarded to Aug 2017. The actual date should be Aug 2014. After several phone calls and e-mails this problem is still not solved. They keep on telling me that it is an IT glitch and ...
I've made a claim on 6/11 which was paid short. This was queried on 19/11. Still no feedback. I've been put through to a manager who couldn't assist me as he only deals with Vehicle claims and not specified items. When I phone their office neither Reinette nor the manager is ever available to speak ...
I put in a claim about a month ago, I have spoken to about five consultants who each told me the claim would be resolved on the day I phoned to find out what is going on. I have repeatedly told each and every consultant I do not have an invoice for the bag which was and they should proceed without ...
I came here not knowing what to do. Allan and Josephine made me comfortable and started to show me how to go forward. I was offered the telephone to register the claim as this was not done and explained to me by the rep from Auto and Genral. That finished Iwas offered tea. to my joy Allan inspected ...
It is disgusting and appalling to think that we have the CPA which does nothing to A&G yet they are increasing peoples policies without checking with us but most importantly without ensuring a viable cause for increases. they mention inflation and petrol price increases, can you explain to me ...
I am a new client of Auto & General and can with out a doubt say that I have never had such SHOCKING non existent service from any insurance company before. to be able to get hold of the call centre is a mission and a half. When I send through a mail, I get told to call, when I call, I hold on ...