Natasha Adams phoned me regarding the claim submitted and was very helpful. Explained everything to me, what to do, what will happened. After the call I received a sms and a email to confirm that everything was in order and that the claim has been settled. Friendly - helpful like I never ...
Insurance towed vehicle on Sunday the 02/02/2014 in the morning and as per their Service Charter my claim was suppossed to have been registred and attented to within 48 hours. eversince Monday 03/02/2014 i have been calling them numerous times and my vehicle has still not been assessed. i spoke to ...
I have been a client of Auto and General for many years with my last claim being December 2010 for a cell phone. I have never ever missed a premium and throughout my entire history with them I have had 2 claims both for cell phones over a 6 year period. Today I get a mail stating that my policy ...
So let me understand your business model. You propose unjustified annual policy increases (22%) by email (following a no claim year) and then you give more realistic increases (8%) if / when the client contacts you directly. Are you hoping that the client won't check the amount of the originally ...
I feel that they did not keep to their so called "Client Service Charter" where it states that and I quote: "you have the right to constant feedback"; "You have the right to be mobile within 12 hours of your vehicle being or non-drivable, if you have selected the vehicle ...
I was involved in an accident on 7 January 2014. The person assisting me informed me that I can ask the towing company to take me with the car from Beauford West to George, and that this cost will be covered. He put me through to the claims department but it was already closed. He then informed me ...