We logged an accident with Auto & General through their Telesure agents. I was helped by Dorothy Hendricks. Within 24 hours we were guided to an assessor and authorisation for repairs supplied by personal call and sms. Dorothy constantly kept me updated of the status of our claim. She is very ...
After 3 months (since end Oct 2013) of frustrating lack of service delivery by the insurer and one of their service providers after my daughter was in a smash-and-grab incident with her vehicle, Chandre Bates of Auto & General finally took responsibility to solve the problem. She constantly ...
Some time in November I was caught in a flash flood and damaged the engine of my car. The car is being fixed at Lyndhurst BMW and will be ready by the 3rd of February. The policy I took with auto and general is that of a car option while I'm waiting for my car to be fixed. Now, I received a call ...
I frustrated about the inconsistencies applied by your claims consultants. Client Craigb@ complimented Auto and Gen for resolving his hail damage claim by offering a cash settlement due to high volumes at the repair centre. I have requested a cash settlement / or a panel beater of my choice to ...
October 2013 i purchased a vehicle and a tracker device was requested to be installed - to which i accepted. I then proceeded to sell that vehicle via a trade-in in december 2013. When i contacted the call centre to make the necessary arrangements on my policy they never mentioned to me about ...
I am greatly dissatisfied with the conduct I established from the accessory of Auto & General. I was handled as though I was the victim in this state of affairs. I was told that I cannot be supported or paid out unless they receive all receipts for my goods. The properties that were I purchased ...