I changed my bank details and as FNB promised they changed my debit orders but Assupol did not respond to all the requests. i had to intervene and in October i phoned the call centre which mailed me a debit order form. i send it back to them but no response. in November i personally delivered the ...
I Have been an assupol member for years and still have not received any documents, i have called in numerous times and spoke to a lady called Kgomotso she promised to email me the documents and never did! i called again and she said the email address came back as undelivered. i then gave her my ...
I would like to Thank-two ladies for going there extra mile for me and family during the death of my mother in law, frustrating as it was claiming they kept me calm, informed and understood my frustrations. Thank-you for the excellent service you were with every step of the way."I'm impressed ...
Firstly I took out an funeral cover for my mother in law in Jan 2012oApril I called call centre to change banking details to FNB from ABSA when I call I find out my instruction to change details was not followed because of your incompetence my policy lapsedoJune it was reinstated premiums go off my ...
I have been calling Assupol since the beginning of this week until today and I have not received any assistance at all. There were times that I was calling atleast twice a day and there was no one to pick up the phone and help me. I have been transferred from pillar to post and have had no help at ...
Every year december i make cash payments for my policies since we get paid early, and every january i get sms's from assupol that my policies are in arrears. i called last year and when i provided the prove of payment they gave me a another date for non payment which was almost a year back. the ...