I received an sms from Alexander Forbes to say that a claim was being processed on my behalf. Apparently, there was a re-calculation of previous benefits from a pension fund withdrawal. I was asked to submit documentation, which I did. Thereafter, I followed up with the client liaison service to ...
I am a South African temporarily working overseas and desperately needed my pension fund payout to make a critical payment. The 1st pension fund payout attempt was done in good time but declined by the bank due to poor spelling of my name by my former employer. Long story short I phoned Alexander ...
I contributed to a provident fund, after resigning from my current employer and completed the claim form for them to refund the contributions to me. This was on the 31.12.2012. It's already been a month and a half, I have not received my money yet. After they failed to meet the payment deadline set ...
Good day, I withdrew my retirement fund when I left my previous company in December. On the 1st of Feb I received a sms from Alexander Forbes informing me that the transfer was made and that I will have my money within 3 days. On the 5th of Feb I was informed there was a problem regarding the ...
I am logging this complaint on behalf of my wife. She has been waiting for her provident/pension fund for the past 3 months. Since November 2012 we have contacted Alexander Forbes about twice every week and on every occassion we are advised that we need to send supporting documents as the ...
The above claim documentation was submitted on Wednesday, December 12, 2012 10:24 AM (By email). I realise that we have had the festive season in between all of this - but on contacting AF on 0860 664444 on Thursday, February 07, 2013 08:07 AM (By email) I was advised that they were in receipt of ...