This is the 6th week awaiting payment on my claim and for the past two weeks I have called the call center 6 times only to hear different stories about how my claim is on hold, no tax clearance has been applied for, outstanding broker details for fund transfers excuses. You are stuck at the call ...
Deceased, Motladi William Mfisa, id no. 6405055916089 worked for the company since 1996 December 15 and was dismissed on the 3rd of March 2011. Alexandra Forbes claimed that they made a payout to the deceased but on request for a proof, nothing was forthcoming, instead, a payslip was given which ...
I have retired from my organisation and my funds were transfered to Alexander forbes for payout. I was told that my funds will be out in 6 working days. After a week they send an sms stating that my claim was declined at SARS. I went to SARS office and they told me that everything is ok. I phoned ...
Alexander Forbes received instructions from my former employer to transfer my pension fund in September 2012. This week (8 months later) I discovered that AF had disinvested the funds but had NOT transferred the funds due to missing documentation. Natasha Singh from AF sent me an email at the start ...
Since last year July, I have been transferred to several different consultants and departments and no one can advise where my money has been transferred. I contacted the customer care and they were not able to assist or provide a manager's contact details so that I can escalate and resolve a simple ...
I would like to thank the AF Team for giving me a helping hand when I needed it most. My affairs were handled in a proficient and transparent manner. I have the utmost confidence in AF when investing in the future. Thank you once again. I wish to encourage other clients to return to HelloPeter and ...