Good day everyone. my internet went out on the 6th of December. I reported the problem a day or 2 later cause I thought my router has had its last breath. So I went and bought a new one just to find out my adsl line isnt working correctly. I must email them every day just to get an response from ...
Recently, Afrihost sent me an email informing me that ADSL in my area had been upgraded to 10Mbps. The email gave me a link to upgrade to the new speed. I opted for the faster speed and accepted the increased costs. HOWEVER, after the supposed upgrade, my speed stayed at 4Mbps. I phoned the ...
My ADSL line, managed by Afrihost, has now been down for 8 days. I understand that things are slow this time of year, but that does not exempt them from contacting me to update me. I have not received a single call from them during this time without first having to contact them. I am still waiting ...
What is the point of having a LIVE CHAT support section if you answer 2 out of 60 attempts. And for that matter having a HELP line that keep dropping calls. Or for that matter a support system that promises contact back in 57 minutes, when I have had to wait 12 hours for a reply? I am ready to take ...
It is now more than 72 hours since I have opened a ticket with Afrihost Support and there has been no response and nothing has been done to fix my problem other than every time I call the support centre they tell me to reboot my router and then see if it helps and that they will respond on my ...
Last week, 9 December 2013, I ordered a mobile data product and set up my payment via debit order. Payment went through but then got an account arrears message on the clientzone. I contacted them and was let to believe that this was outstanding money from a previous product. I do not understand how ...