I signed a contract with ADT last year and tried to cancel it within a day. Due to incomptetence they never cancelled it. So I'm stuck! Then the alarm never worked. They replaced the battery. Still doesn't work. On the 12 February 2013 our house was broken in to (case no.: Honeydew 524/02/2013). ...
So many problems experienced with this so-called sercurity company: response times 35 minutes-last one 90 minutes! excuse after excuse. The 90 minutes was false alarm on a PANIC BUTTON. So-numerous emails to various Heads of Departments plus MD CLIVE HUMPHREY-ALL JUST IGNORED. Acting branch manager ...
I had an alarm system installed in late November 2012. I needed two minor changes as the programming was not practical have called the call centre and sales agent 4 times during January and February 2013 to have this attended to, and am told each time that the installations department will contact ...
On 10 March we were out of the house when our house was burgled at 9:37AM. A message was left with my wife, who is the primary contact, indicating that an alarm signal was received. We only found out that the house had been broken into when my wife arrived back later (by which time ADT and the ...
Apparently our account has not been paid. However a debit order goes off every month for R 430.92. The address is unit 3 Plaza Del Rey. 20 Dean Road Bedfordview. Tel 0114501205 It is pointless dealing with the call centre or any staff at the telephonic call centre. I have been waiting since 4th ...
Since our complaint and your response on the 4th of March, we have not been contacted by any ADT staff member. ...