My husband lost his job and was unable to pay his bill. The line was cut off. On March 26th, I paid R1000 to Telkom. I phoned the call centre and was told that as soon as the money reflects, his line would be reconnected. Nothing happened. A few days later, I phoned again. They could see that the ...
Hi There, I have been a client of 8ta for about a year and a half! I have just moved residence and HAVE ZERO SIGNAL in my new place! I was in contact with the call centre this morning where they stated basically it isnt there problem! I find it disgusting that the feel they can debit my account and ...
My mother upgraded her cellphone contract in December with 8ta and was told to pay in R417.35 which they debited from her account. The following month they debited the same amount again and when she queried this (3 times) was told they would sort the matter out. We even went out to a 8ta store and ...
My contract has expired last month and i went in to the Canal Walk shop to personally cancel my contract. It has been a month later and my case has still not been attended to, i have just phoned the customer care line and they told me that they have not dealt with my case yet. I asked the lady ...
Once again after two attempts I knew the error was a technical one with my wi-fi device not a fault. The first phone call amusing some what as not even my details were asked, the response was just "faulty device", all I could do was frown my side bite my lip... and call in again, the next ...
Telkom is totally inept at any level of service assistance. Wednesday 10/04. Cresta 8ta/Telkom branch. Bought a dongle and SIM card. Service ok despite the "systems being offline in the whole country" and they could not RICA my SIM card. They took a copy of my details and promised to call ...