I have called the call centre on 2 occassions and was told that they were experiencing technical problems and will call me back... they never did. I sent them numerous emails requesting my status be changed FROM a non smoker to SMOKER, and each time they tell me it has been done. However when i go ...
I phone 1Life Direct call centre on 16 January 2013 and spoke to Ricardo. I wanted to cancel my and my husbands policies as we have new policies with Sanlam at a much cheaper price with better cover. Firstly RIcardo tried to convince me to stay with 1Life by offering me cheaper rates. Why did I not ...
I dealt with Mimi from 1life and she made it easy for me to understand the policy, term and conditions. she made a promise to call me back and she did honour her commitment. I was blown away by the services I received. - thanks for good training 1life it is going a long way. ...
I would just like to thank Lee-ann Chetty for her brilliant service and Excellent customer service over the phone. She was friendly, polite, paid attention to what i was saying and did exactly what i requested of her and was quick and efficient at all times during the conversation. Thank you. ...
13:55 I got a call from one of your guys. My guess is that they may have been trying to sell me insurance. I could not take the call at that stage and I then got a voicemail. To my DISGUST on the voicemail I got someone clearing their voice in the most disgusting way. I take offence to this guys. ...
I cancelled my policy with 1 Life Direct on the 2nd February 2013, and received confirmation that it was cancelled but my account was debited twice after that. The account was debited on the 15th of February 2013. I called the call centre and was told to send my bank statement showing the debits. ...