I have called your customer service and I have send emails regarding deductions going off my account for 1Life. These emails were sent to you almost two months ago. I don't understand why a simple query takes so long to reach resolution. I expect to recieve clarification and an answer on my query ...
I still haven't received my policy documents 4 months into my life cover! Nothing not even a letter 0f acknowledgement. After calls to your call centre and endless promises of having the documents within 14 days, still nothing. Its my family's future you are toying with. please send my ...
Phoned in to update my details and got some excellent service. Thank you Johannes ...
I would like to commend the excellent customer service I received from a Calle Centre Consultant by the name of Mpuseng Laura Lesabe on Thursday, the 4th of April 2013. She went out of her way to answer all my questions professionally, patiently and dilligently. She took time to explain everything ...
The phone call with Phikolwethu was of highest professionalism, yet friendly and warm. He is very efficient and an asset to your company. Please give him a promotion! :) ...
I had two life policies for the same value and called the call centre to have the one policy cancelled and the other increased. Phikolwethu was kind enough to have a look at both policies and cancel the one and then increase the life cover by 150% and at the same time keeping my premium below what ...