On 01/06/2013 I upgraded from a top up plan to one of the new Smart Plans and got a Sony Xperia Z. My request was simple, convert my airtime into data so that I can make the most out of my new device. Unfortunately, for Vodacom, this isnt a simple request. The 1st time I called into the callcentre, ...
I phoned to do a phone upgrade on my contract with Virgin Mobile online. Then I had to be credit checked because the contract is more expensive than the recent contract. I was told that I had to make a payment of R512 and once they receive the money someone from virgin mobile will contact me to ...
My card was supposed to be delivered to me between 8am and 10am. Which has not happened. No one has picked up a phone to contact me. I followed up and was told that the driver would be here by no later than 15:30, which has not happened. I called a few times and was told that they are unable to get ...
My invoice for April was over R1, 700 on a R200 per month contract of 3G 3G night owl. I used my data up and went out of bundle. The rate is R2/Mb so I used about 700MB and was billed R1500 for less than 1GB. This is a as there is no justification for this rate. Typically they are billing me R66/GB ...
My loan with RCS was settled on 14 May 2013. I have called the RCS call centre on a few occassions asking for a paid up letter, only to discover that they debited my bank account with the May 2013 premium that was not due to them, because the account was settled. I am still waiting for my paid up ...
I cancelled my cell c debit order two months ago, and have just debited again this morning! I mailed your "customer service" the beginning of last month after I was debited (after being told it had been cancelled) only to have someone reply A WEEK LATER that i was being billed for April ...