I asked, how much will you deduct off my credit card and repeated the question several times to make sure. The telephone consultant said they will deduct R5431. The next day R11 000 was deducted. This is money She said she tried to call me to say that the R5431 was just the airport taxes and that ...
Made a booking (YG73HD) the amount that I have been told it will cost me was R930, the next day SAA charged me for R3509, when I called and spoke with the supervizer all he can say is sorry we did a mistake and he refuse to refund me. I need to be refunded for R2579 which is the difference. My ...
I made a booking on SAA Voyager on the 17th of Dec. 2012 for a flight from Perth to JHB on the 1st of April 2013. The booking was fully paid for with Voyager miles and a credit card, and my ticket was issued. When getting my documentation ready for the vacation on the 2nd of March 2013- I noticed ...
I booked 2 SAA flights with my voyager miles on 13 Feb 2013 and paid the taxes via my credit card. Instead of deducting taxes x 2 they deducted 3 sets of taxes. I picked up the mistake the next day (14 Feb) and immediately reported this to their call center. I was told to submit an email detailing ...
SAA charged us twice for the same service early in November. We have been trying unsuccessfully since middle November to get the double charged amount refunded. The amount is R2204. Despite several communications with them, both telephonic and by email, and many promises that they will refund the ...
A flight from Johannesburg to Cape Town was booked using Voyager miles. The airport taxes were paid online. SAA debited the credit card twice on the 30 January 2013 for an amount of R 1116.00. On 06/01/2013 I was told that this would be reversed. To date this promise has not been honored. ...