I ordered the blackberry Z10 in white on 22/02/13. The lady who took my order took down my details incorrectly despite me spelling each word for her. I waited a week the called the upgrade centre who told me to call the courier service who then told me that the phone has been sent back to vodacom. ...
At around 14:05 I made a call to Vodacom upgrades department and was transferred from data upgrades to cell phone upgrades.where I spoke to a young lady by the name of Lameez. This poor girl I think must be brand new to the call centre industry or to vodacom because she seemed terribly unsure of ...
I upgraded my contract in December, I had a weekender, meaning 120 minutes during the week after 8 and on weekends. I was sold a smartlight package, and the consultant stated I get 75 min any time during the week and extra 20 min on weekends and 20 min to other Vodacom numbers. When I got my bill I ...
I would like to comment on the rare but magnificent service I just received. I called to complain about the service that Nashau Mobile provides and after interacting with one of the Team Managers, I feel she deserves an award. I want to thank her for providing feedback in respectable SLA and ...
I Upgraded my line on the 18th of December 2013 and i have been contacting upgrades department almost every 2nd working day to find out when will my handset going to be delivered. Only to be told by Tsholofelo yesterday that the warehouse is closed due to technical problems and i have to wait for ...