I applied for my upgrade online at beginning of Dec 13 and no one contacted me so I then phoned the upgrade dept. No-one told me the third party policy so the phone was to be delivered to my home where there is always somebody there. Ram tried to deliver it 2 x bu to no avail because I was not at ...
I phoned VC this morning (held the line for more than 20min) for an upgrade to the 5s, but was told the 5s is ONLY available on Open Line contracts! VC, please give me a reasonable explanation why I can not have this phone on a Top Up contract? Your agent's explanation that the phone uses a lot of ...
I have called in everyday to Vodacom upgrade department, no one has returned my call and give me feedback. I URGENTLY need to get my upgrade cellphone. I requested vodacom to escalate the service request but no one could tell me when i can get my upgrade. I urgently need to get it as im leaving ...
After hunting fruitless for a specific phone, (advertise everywhere on the internet), and every one tell me it is no longer available I decide to phone the upgrade department directly and try to get the phone I want for my current upgrade. Currently I was on a top up 135 and the phones on offer was ...
Yesterday I enquired with the Upgrade dept regarding a pre-mature upgrade. According to Portia, i do qualify but i must go to a Vodacom Dealer. I asked Portia where does it state that i HAD to do the upgrade through a dealer. She couldnd tell me. I did not agree with Portia, so i phoned again and ...
On Tuesday 12 March, I called the upgrade centre to upgrade two of my cell contracts. Service centre agent, Lawrence, omitted to advise that additional monthly costs for the new handset would be applicable considering I was very clear in stating that I did not want to incur additional costs. I was ...