I had the good fortune to have Zenus as the call centre agent that contacted me after I completed their online request for a quotation. He was extremely helpful, professional and courteous while dealing with me. Also very knowledgeable about the service he was offering. Normally dealing with ...
Power has been out now for 3-days! Tshidi the supervisor at the call centre tells me that there is nothing she can do. Every day I phone I have to hear that their turn around time is 8-10hours. Tshidi you are very unprofessional, rude and have a complete disregard for a clients distress. A client ...
I have settled my vehicle with Wesbank on 22 April 2013, however on 03 May 2013 they still deducted the installment from my FNB account via debit order. I have contacted FNB to resolve the matter and to refund me the installment. The lady at FNB was friendly and assisted. She contacted Wesbank who ...
I have cancelled contract with ADT by means of dozens of telephone calls as well as by email with no response from them. They keep on putting through their debit orders which I in turn then reversed at the bank, having me driving to the bank and wasting valuable time. Now they are threatening me ...
I wish to express my disappointment about how my poor my claim is being handled. i Have been struggling to sort it out for three weeks now. I had to call assessors and brolink consultants regarding my claim because there was a very big confusion. The consultants at brolink even confused the matter ...
What a fantastic call center agent. I actually enjoyed the entire experience and also got the best rate from King Price then from anyone else. Well done Washeem!!! Who says great service has to cost a fortune? Do you pay this guy enough? ...