Good day I will like to lodge a complaint over one of your online chat consultants named Gugulethu Nelani. she is useless and we need more efficient people willing to help unlike her who just ignored me blatantly when I was seeking assistance with problems connecting to the internet. I was ...
Hello. It was the first time I used this service. Waited under 5 secs for Shafiek to get online. I needed my PUK and it was promptly given to me after a few security questions. And then the also email me the whole chat for my records. This will now be my method of choice for customer support ...
I contacted Vodacom last week 29 August, via the chatline, as suggested by them, to upgrade my daughters cellphone. After half an hour chat with Xoliswa, upgrade was 'sorted' and phone on its way - awesome. Friday I go online to follow up, spoke to a new agent (name forgotten), sorry no upgrade was ...
I was trying to apply for blackberry 9320 contract on an online chat with vodacom. I had applied for Samsung Galaxy S4 last month and was declined so I thought I'd get a cheaper contract, can I just copy and paste the conversation: Xolani: Sorry Miss Yeki You were declined on the 04th of this ...
I have 2 lines with vodacom (blackberry's). I had recently started an online chat via voda website with the intention of terminating one of the lines and keeping it on prepaid. was told that line in question had 3 months left but nevertheless still opted to terminate. Received a quote of around ...
Just a quick note to say thanks so much to Brent Nathon at the Vodacom online chat who was able to give me the exact professional assistance I required. I was having an issue with my BB and he was able to assist without delay and with the correct information. It is such a pleasure to have any ...