I took a temporary loan at online banking on the 26 dec 2013, without any notification the bank credited my account on another deposit that I received on the 2nd Jan 2014. I called and spoke to prudence and she refused to help me, as I told her that my understanding of this loan was to credit my ...
I AM SO DISSAPOINTED WITH THE SERVICE FROM FNB, I HAVE OPENED A CREDIT CARD ACCOUNT WITH THEM BUT SINCE THEN NOBODY HAS CONTACTED ME FROM FNB, I AM A PRIEMIER BANKER BUY WAS ADVISED TO GO INTO THE BRANCH AND STAND IN LONG QUESS SUBMITTING DOCUMENTS? FOR WHAT IS THIS, THEN IT MEANS THAT THE ONLINE ...
I accidentally deposited R1300 into a wrong fnb account from my fnb business cheque account and I called the bank immediately for help and reversal of the amount, but I was given so many forms to complete and send back to them, at the end I did not get my reversal of R1300 back. Instead I am given ...
I have had a gold account with FNB for a few months now and I tried to take out a Temporary loan like I used to when I had the smart account, but it keeps telling me that customer not eligible. I called the number it provided about 3 times and all the agents told me the same story, that the offer ...
I CALLED INTO REQUEST TO SET UP MY SEC OTP - AS I WAS HI-JACKED AND I NEED TO MAKE PAYMENTS AND RECEIVE THE OTP'S THROUGH TO MY EMAILS RATHER -AND I CALLED THE ONLINE BANKING STAFF -SPOKE TO GERALD - WAS PRONPTED TO SOME AUTOMATED SYSTEM THAT REQUIRED THE LAST 8 DIGITS OF MY CARD AND MY 4 DIGIT PIN ...
I ended up having 5 or 6 calls to FNB to sort out my online banking today. Only two of the call centre staff provided good service, especially the last who told me how to resolve my problem online MYSELF in 2 minutes flat - whereas the others promised to update the info as requested and failed ...