I used to spend over R13, 000 per month with Mweb. There is a limit to how much poor service, and incompetence one can take and so I decided to cancel my account. I received written confirmation that the accounts would be cancelled at 23:59 on 31 August. Fortunately I changed some of the lines ...
MWEB sold me a faulty router that I returned because it was still under warranty, I was told that I would not be charged for this but this month I'm being billed for it. I called the billing department and got transferred to Sales because apparently it was their fault, I was then told that they ...
I signed up for a 6 mth contract with the 1st 2 months free, for the 1st 2 months I had no prob with my internet but then all started breaking loose. My linespeed just inexplicably dropped quite drastically, I called MWEB and did all the troubleshooting tests and nothing worked they blamed and ...
I logged a fault with MWEB in July for an intermittent ADSL line, and as per their policy, Telkom will send a technician out within 7 working days (they have a deal with telkom). After 7 working days, upon contacting MWEB again, they claim that Telkom has closed the fault, so they will have to ...
Good day I have recently sign up with MWEB and I'm just getting no where. After numerous emails I'm still back to square one and I'm getting billed for services I cant use. I've been trying to log on to my website and getting it published with no luck. It's been a month now and I'm still ...
On the 28th I reported a problem. Just after that I had NO connection for 7 days (3rd-7th). Then when a connection returned my line sync was a problem. Since then till now it hasn't been fixed after numerous calls and emails. It takes on average about 10-20 min for a technician to pick up, emails ...