I have a problem connecting to the internet via ADSL and the call centre tells me that the problem is escalated, and escalated, and escalated, and escalated... Please can someone competent take the query and resolve it... ...
I cancelled my service gave the mandatory 30 days notice in writing. last day of service with mweb would have been 31st March 2013. Today the 2nd of April I am not able to join any other ISP as MWEB has not released my line. Spoke to mweb tech support, apparently no instruction sent to have line ...
Wow so this is what deja vu feeks like. Seacom has been down since Friday??? First time this pm I have receive an email from Mweb around what is happening. When this happened last time did no one foresee that this could happen again and that there was a plan B in place. But I guess while the money ...
I fully understand your dependency on Seacom to deliver their services. However, I find it unacceptable that you charge a premium for a "premium" ADSL account but then have absolutely no reliable redundancy in place. I also find it completely unacceptable that you make statements such as ...
Each Month Mweb take money from my account for services i dont even know about each month i must go into a branch to reverse this charges and each month my bank is charging me a reversal amount becuase of this mweb is wasting my valuable time while im busy standing in the que of fnb i lose one ...
Today Mweb has suspended my uncapped hosting account. I have spoken to their accounts department and our account is up to date. Their technical support is clueless and has no-idea what is going on. They have promised to call back on 3 different calls but nothing has happened. Very dissapointing ...