Id just like to highlight the great service I received from a call centre agent (Phumele Nhlapo) on 28/06/2013. She was friendly, assertive, well informed and very professional. When a customer is in a jam, it really helps calm the nerves to hear a friendly voice thats willing to help and even go ...
6 June I took my car in to Sanrose for a minor repair to the rear bumper. I was told per email it will take 3-4 working days to finish the job. After phoning them the 11th they told me they are still waiting for parts, and on the 12th they phoned me to tell me they will only receive parts by the ...
I have just had the misfortune of spending the best part of an hour on the phone to Vodacom, querying the fact that even tough i was misled into believing that by upgrading an account with them they would ensure that they still collect the remaining 3 months of the replaced contract prior to you ...
Been paying my account not knowing how much I owe for over 7 months (only received 2 letters 1st 2 months and 2 statements online after). I skipped 2 payments last year if my memory serves me well and paid in advance and yet my fone was never activated so I paid an additional amount in advance and ...
Phoned Mi Way to cancel my policy on the 10/5/2013. After that conversation had about 7 calls to Miway. The last conversation was with a senior two ladies namely Queen and Sherline. Sherline negoitiated a new premium and was very professional and promised to send me an updated policy per e-mail for ...
Magdalina assisted me with verification of my vehicle inspection certificate that should have been sent through by the inspection agency for confirmation of inspection. She also called back in less than 10 minutes to confirm the certificate details. That's what I call service. ...