After paying by credit card in full for my rental car prior to picking it up, I was asked for a R1500 deposit at Lanseria, which I paid. When dropping the car off, the agent at Lanseria assured me that the deposit would be refunded the next day. That was on Sunday 3 March. On Tuesday 5 March I ...
I had to urgently attend a meeting in Durban and booked my flight late on a Thursday afternoon for the next morning. I wanted to fly from Lanseria but all flights were sold out so I had no option but to go via OR Tambo. In making my booking I realised that the cost was extremely high but put it ...
I just want to thank you for the good service we experienced at your airport recently. We were flying with 2 small children, and lots of baggage, and your staff went out of their way to make the experience simple and very enjoyable (completely contrary to the very bad service we received from ACSA ...
The original quote showed a total of R621. This included all items except the deposit. Some of the items in this total were listed as due on pickup however considering I didn't pay 1 cent beforehand, technically the whole amount was due on pickup. Also, if 5 items are listed with a total underneath ...
My husband booked a return flight to Cape Town from Lanseria. On Sunday morning, 24 February, he missed his flight, 493, and made another on-line booking for Monday morning. When he checked in for his return flight on Wednesday, 27 February, flight 458, he was told that his booking for this flight ...
After landing when I received my luggage I saw that a suitcase was damaged. I reported it to the luggage desk. The lady there said to me they could open a file but in her opinion she does not think that they will repair it or, at the very least, they could put a patch on where it was torn. I find ...