Vitality penalised me for moving to Classic Saver under my husband as main member - we both lost our gold status which means Diamond status cannot be obtained next year, as this is year 3 we be both would have achieving gold status. I phoned the call centre and they confirmed that Vitality ...
With no joy from your call centre, please can someone contact me to explain why my contract went up by R200 after my upgrade if this was never agreed upon or discussed with me? I ignored the first bill thinking it was some connection fee, but have been charged this amount again. Thank you ...
I have paid and closed my account at Jet stores in July 2012 but till now they have not updated at credit bereau and this is affecting my credit history. I went to their branches and making calls but till today My name is still there. When I go to their store they agree with me that I have closed ...
A pension cheque was deposited inside the branch. I have a receipt. The cheque was lost by the bank. I was not informed but only saw the reversal of the deposit on my statement. NB!!! The fee was not reversed. I went into the branch to enquire. I was told it is now my problem to cancel the cheque ...
Hope that you are well. On the 14th February 2013 I completed the necessary claim forms, as I was about to leave Mutual & Federal as from the 27th March 2013. These were submitted to Elize Brough on the same date. I called the Old Mutual Contact Centre (today) as well as their IT department and ...
I logged a fault with Thandeka - reference number 2776966549 in mid March - she informed me that she would escalate the error message and call me back with an update (to date I am still waiting for the call)! On 25 March I called again and spoke to Paulie - he checked the system and informed me ...