End June there was a slip of the finger and by accident we paid our ADT payment twice. When I first contacted I was told they only received one payment. Requested I send proof - I sent a copy of the payment and a copy of the bank statement. No response Week later I contacted them again... No ...
You have a contract that you pay the same amount for, every month, for 2 and half years, then all of a sudden out of the blue the bill is R500 more a month. Not to mention that the BILL is 2 months in arrears, and they now have cut you off. So what do you do? Phone the help desk (HA HA) more like ...
I went to their website thinking they are advanced like other banks or companies in the industry. sent them a request to send me my balance on the phone... I didnt get anything for a week. Called them and utilised the phone facility to get my statement on email still nothing for two weeks. I dont ...
I have now phoned on 3 occasions to get my money back from multichoice. Every time I am told that they are very sorry for any inconvenience. They have spoken with the previous person that dealt with my request and the reason why the money has not been return is they need my bank account details. I ...
I cannot believe that I would call a branch (Boskburg - 011 878 0149) and no one is picking up and then call head office (0861 123 911) and still no one is picking up for 30 minutes. Why is this department doing the whole day??? Can someone call me, I have an urgent enquiry and would like to ...
I just had to commend her for this. She always goes out of her way to explain everything and make sure you understand, responds promptly to email as well as patient. There are two few people in the financial industry who are passionate about service like she is and I hope this reaches her as well ...