I had an issue with my std bank debit card, it declined when i tried to do a purchase so i ended up paying cash but the money was deducted from my account, meaning i had paid twice . i called standard bank and was told that this will be marked as urgent and was told that it will be sorted out in 4 ...
On the 19th of December I made funds available for me to pay for plane tickets and airport transfers on the 23rd. They immediately debited my account for a loan repayment only due on the 30th. I was only able to speak to customer care on the Monday 23rd. after approx. 10 calls I was able to speak ...
I have left South Africa to work abroad for a few months, and before I left I went into a branch to update my cell phone number, and this has not been done, and i cannot access my account. Now we are discussing this issue over email (at a rate of roughly one email a day) each mail i send gets ...
I HAD CALLED IN 3 TIMES TO THE CALL CENTRE REGARDING MY INCORRECT BALANCE REFLECTING BY THE 3RD TIME I ASKED THE CONSULTANT PLEASE CALL ME BACK IF WE GET CUT OFF BECAUSE IT WAS A MATTER OF URGENCY I NEEDED MY ACCOUNT SORTED OUT NO ONE CALLED BACK I CALLED AGAIN LEAVING A MESSAGE FOR THE MANAGER TO ...
I am writing this compliant because I feel that its about time that something gets done. I have applied for a credit card at FNB for the first time last year (2012) around March, it is now July 2013 and still I am unable to get their approval for a credit card. They keep telling me that my credit ...
I have logged query with Standard Bank on 28 January 2013. It stated it takes up to 12 days to resolve the problem, as there was a double deduction on my account and according to Standard Bank the money is sitting in the Supsense account. I phoned and followed up again on 5 February 2013 and again ...