I had a break-in at my house recently and upon calling the Telesure Call Centre, I was assisted by Zakhele Mkhatswa. He was professional in the manner which he handled my claim and showed empathy. I got a sense that everything was going to be resolved without delays. It was the first time that I ...
Had an arrangement with Johan to commence work on Monday 15th April at my house to sort out damp. Did not pitch or even bother to call me and let me know that he was not coming. I called him 2 days later and was told that he is very sorry but he cannot do the job as he is now employed full time! He ...
I lost my phone in January 2013 and reported it the same month, well thats what i was told to do. I did everything that i was told to do in order to get my a new phone. All i have been doing since than is to pay for something that i dont have, yet its covered! I dont know how many times i have ...
On the the 6 March I went to Nashua Mobile to have my cell phone repaired the screen had broken after calling the general customer services department on the 5th to ensure I was covered and that there would be no excess, and that the repairs should take 1 month, handed my phone in on the 6th - as ...
I booked a flight through Travelstart. When I wanted to change this flight I was told (by a voice mail system) that the offices were closed but I could send an urgent email and that my request would be answered within 24hrs. I sent an email which was only answered 48hrs later. Then there was a ...
Ek het my lidmaatskap by medihelp gekanseleer aan die begin van Januarie en in die epos wat ek gestuur het, het ek gevra hulle moet asseblief bevestig wanneer die laaste paaiement betaalbaar is. 'n Paar dae later het daar 'n brief gekom wat al die details en die termyn van lidmaatskap en als ...