I have been battling with [URL Removed] for the past 5 days, trying to download an e-book already paid for. The call centre is very blas? about it, stating that the IT- guys are working on it and to just be patient. I bought four books, three of which downloaded without a hitch. Why only the glitch ...
On 9 Aug I ordered 2 ebooks. One downloaded with no problems, the other is still an issue. I called the Support Centre on 12 Aug to be told I would get a call within 12 - 24 hours from the 'expert'. No called received by the 13th, so sent an email, which was not answered, sent another mail ...
I bought an ebook for Studies with UNISA from [URL Removed] I eventually followed all the freaking difficult processes of registering on both Kal and Adobe and installed the software and once paid - the Order says - ON HOLD and is not available for download! I bought the ebook as I need it for my ...