Hi Iris My fathers pension is not in his account. Even though I confirmed the banking details weeks ago in time enough for payments to resume. I still followed up on the email to establish that would be made end of January. To which Iris replied asking for "new" banking details. I ...
We have send the last requirement, namely death certificate of pre-deceased spouse to Old Mutual on the 18/10/2013 and followed up numerous times by e-mail and telephonically. We will do not know why payment is not done yet. ...
Old Mutual has not paid the full amount of the insurance as agreed in the policy. The insured amount was R54 949 from a policy that I had on my father's life. When my father died in 9 12 2012 Old Mutual paid only R 44 176.39 19.6% less than what was agreed in the contract. I do not accept it as Old ...
Sanlam was friendly enough to help one, point out which policies my deceased father owns. Upon receiving the documentation to be able to claim on the two policies the deceased owns, I kept on asking for Sanlam to provide me with a copy of the Policies since I am the beneficiary & need to know ...
My daughter died on the 18th of January 2013. I duly advised 1Life of her death. The telephone call was handled with great empathy and very efficiently. I received several phone calls from Kenneth reminding me to complete the claim forms. To date I have still not done it but I did feel the need to ...
I have been dealing with Sanlam on a claim/payout for close on a month now and their service is utterly appaling. The call centre agents are not able to give any relevant information and each one has a differant version on how their "system" works. They aren't able to transfer my phone ...