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Vodacom
Pathetic Service

I have been locked out of my internet and mobile Vodacom app as I requested a password reminder, received an OTP, then a security question, which according to Vodacom I answered incorrectly! The question was my YEAR OF BIRTH! For goodness sake, don't you think I know when I was born??? Pathetic. ...

Vodacom
Same bad service after apology

I received a call from vodacom direct offering me to upgrade my contract with free BIS. I accepted and was given a reference number in confirmation. At month end my BIS disappeared. For days I could not get anyone at the customercare desk to assist me and out of desperation sent an email. I heard ...

Mweb
MWEB REFUSE TO UPGRADE MY LINE SPEED

I called the MWEB call center last week (Thursday, 28 Nov) as I wanted to upgrade my line speed from 2mbps to 10mbps. I was told to get hold of Telkom and ensure that my line was upgraded with them and once done to contact the call center again. I have just called the MWEB call center (Monday, 2 ...

Vodacom
Poor Customer Service

After struggling with poor 3G reception at my residential address for approx. 7 months I cancelled my Wifi Data Contract with Vodacom. It was arranged that the WIFI Router and Sim Card will be collected at my workplace. Up to today, nobody has collected the Router and Sim. I've sent numerous ...