I have been trying to cancel my data card contract for over a week now with no luck I am either unable to get through on 083 1 808 (the number you have dialled is incorrect) or I am cut-off The one time I did get through, I was transferred to the cancellations department and promptly put on hold ...
I was due for an upgrade on my contract, and was continuously called and SMS informing me that i should visit a store or call customer service to choose a package. I visited the Pavilion store in the first week of September and I was given a catalogue with other inserts with promotions. After ...
I received a call in October before the 25th, Call center agent conducted survey and offered R50 prepaid airtime or R50 decraese on my account. I never received the R50 prepaid voucher tthat i agreed upon will be allocated on my number on the 25 October. I received messages few days after stating ...
Today is day 6. I 've been a loyal Vodacom Customer for 15 yrs. Appalled that I can't get SOME FEEDBACK?! I asked for an UPGRADE, NOT another contract on my account. I have spoken to numerous useless call centre agents who tell me the query has been logged. One agent even told me Vodacom will ...
I have lost /-R 17, 500.00 as a result of my sim card been. Last week Wednesday, I emailed MTN and asked for them to: 1. Find out why they were voice calls allowed on the data contract 2. Why my statements were never emailed to me. Had it been done, I would have only lost about /-R2, 000.00. 3. ...
I have 2 accounts on my name at MTN and the monthly service fee exceeds a R1000. This morning, when trying to make a phone call from the one device I received a message stating that my account has been suspended. After waiting 15 minutes on the customer service line, someone eventually picked up. I ...