I have called the customer care many times to migrate 2 of my packages from a STRAIGHT UP TO A TOP UP PACKAGE but every time i do so they respond so many days after ward giving me stories like my account is in arrears or my debit was unsuccessful and i have also requested for my payment method to ...
Hi all, I just applied online for a cell phone contract. it delivered it to me after a week despite they wrote on website delivery will be don in 24 hrs. After they delivered the device I considered it is too slow when i connect to wifi. I went to customer care in Menlyn mall and they said they ...
It is now almost two months later and i am still waiting for a return call for follow up! i was promised to be called back and with answers... Vodacom is me off with all the service i have received from them!! time to take this further!!! ...
This morning my phone was suspended for non payment of the account and understandably so - I hadn't had a chance to go onto internet banking to do so. Nevertheless, I paid slightly above the overdue amount but since my phone was suspended, I couldn't download the proof of payment email to my phone ...
I have been trying to contact CellC since the inception of a contract approx. 1 year ago to correct the name on a business account & to send me corrected invoices which are needed for SARS. Emails to customer "Care" go unanswered, calls to customer "Care" they cannot help ...
I logged a complaint about a SIM card malfunction- I was told 24 hours to rectify and hear from a consultant. It's now 4 days later and I'm still waiting. This is an important business line which must be kept open- get your act together and contact me to sort out the problem. I cannot afford to ...