On the 15th of Jan I called to migrate my number from contract to prepaid and was told it's not a problem, that I would be on prepaid as from the 1st of Feb and that I could pay in the migration fee at the end of Feb. Yesterday, 3 Feb, I called to find out why I was not on prepaid yet and was told ...
Well where do i start. I called customer care and they send through a service rep. He checks out the stove and you must pay R450. There response is we will order the part and get back to you. Ok this call must now be about 4 months old. Each time i have to call and they say they will get back to me ...
I have been billed for the last 7 to 8 months for a 'magazine' that i have NEVER requested. Firstly my 1st complaint to them was the fact that for the first couple of months i was not receiving any statements at all... then when they finally did send me the statements i realized i was getting a ...
I have been a loyal Vodacom customer for the last 11 years and currently spend R 5000 a month with them on my various contracts, but it seems as if they dont give a s about their clients. This all started in October when i activated a Mypromo 1 gig line of data on one of my contracts, which was ...
Amounts with no invoices are being deducted from my account and the 8ta/telkom mobile incompetent consultants cannot even explain to me why the this is hapenning. I have 2 devices with Telkom mobile and I requested them to separate the bills because the company wants different invoice number for ...
In October 2013 my 24 month contract was near expiry, so virgin mobile phoned me to upgrade. At first i was hesitant as i have been having network and billing problems but as it is easier to have a contract with a blackberry, it saves you the hassle of making sure you connected every month. So I ...