Good day. I am totally appalled by the service I have received from std bank customer assist. I was informed that I will get feedback in 15 days. 2 months after submitting my application, I am still waiting for feedback. I have been calling in once a week and get the same answer every time. Still ...
On the 28June I enquired if Standard Bank would be able to assist with a "repayment holiday" with regards to my bond repayments, one of the consultants advised that I should fax a letter, which I did and that feedback will be provided after 15business days. After numerous calls and ...
SB Home Loans directed me to the Standard Bank Customer Assist in order to do a debt consolidation into my home loan. In their welcome letter sent on the 12 of June - the stated "We will give you feedback within 15 business days." I called after 15 working days - but they said they've got ...
I applied for customer assist on the 5th of July 2013 then today I received an sms from them to say it was decline due to affordability which is why I apply in the first place no one from them bother to call me and explain what does that mean, only the sms was what they could send me ...
I called Std banks call centre in Apr to apply for a 2nd loan on my bond after doing some renovations on my home. I told the person that i paid with an overdraft and cc and wanted to close the accounts because of the high interest rate. The financial advisor then referred me to the customer assist ...
I have officially requested support and assistance from Standard Bank on the 15th of May 2013 I was told around the 12th of May 2013 that I do qualify for assistance and that documents will be sent thru to me which I need to fill in and the process will begin (will take10 to 15 working days). I did ...