I had an issue a couple weeks ago regarding the handset delivery for a phone I ordered via FNB. Gladys was so effective that she sorted me out very quickly, and all the meanwhile keeping in touch on a constant basis. She even assisted me in obtaining insurance on my device after it was initially ...
I have been in contact with a team leader at Core banking (Junaid Ebrahim) but he has not responded with almost more than a week going past. I submitted a claim for my iPad and payed my excess on the 31st Of January 2013, I was assured that the claim will not take longer than 10 - 15 working days. ...
Core Banking Solutions Dear Justin Nicholaai It is with a sense of gratitude that I write this letter to you. It is rare that one comes across someone who is not only committed to providing a service to his customers, but also takes pride in his work. I feel you went the extra mile in resolving my ...
On 18 January 2013 the Call Centre confirmed that they received my Debit order switching form and forwarded it to my employer. Since then I received two emails stating that they waiting for my employer to revert to confiming confirming that they updated my details. I have however in the mean time ...
I ordered my IPAD Mini on 10 January 2013... and now the wait begins. I called the Call Centre a few times and was told that digital Planet has my order and is waiting for stock. Why offer something if you can't provide it? ...
I was told to pay off my iPad offer that I had taken out last year, and since it was before the 2 year period - I paid the full price and lost the price benefit. I then applied for the iPhone on the 10/01/2013 and since then I have been getting the run-a-round for delivery. I have made numerous ...