My Contract was due for expiry on 7 Jul 13, as per VODACOM cancellation needs to be instructed 30 days before expiry. I did this in time AND REQUESTED TO GO TO PREPAID, was told that the contract cant be cancelled at 7 Jul 13 only on 31 July. MY QUESTION IS WHY DO THEY CHARGE YOU PRO RATA AT THE ...
On 28 May my contract with Cell C was upgraded to a new one. Up until the renewal I had a contract with an additional 300MB data bundle loaded. As the new contract came with 1GB included, I was advised by the store that the new contract & bundle would kick in immediately and that the 300MB ...
I've send this to customer services on the 29th of May 2013 and had no response up until the 18th June 2013. Vodacom promised me that the new contract will save me money, after asking the person if it is the same as a top-up they answered yes. Only for me to find out that it is nothing like a ...
I upgraded in April and took the Samsung Galaxy Note 2 on my Straight Up 100 contract. I was told that the contract comes with 100mb, the phone with another 300mb, and then I decided myself to take an additional 500mb bundle per month. The guy in the store set it all up and then put my phone on and ...
I migrated my account on around 10 May 2013. My request was to move to a TopUp 99 plus an add-on of 2GB of data. Since this morning I cannot access any data-related services. Eventually I am informed that the 2GB data was never added to my account, meaning the R99 top-up airtime has been eaten ...
Vodacom wants to charge me R541.50 to downgrade form a BlackBerry Talk 500 S package to a Talk 350 S, which they claim to be for the the "Handset / Migration Fee (Incl. VAT)". I looked at my contract and my contract expires on the 16th of February 2014, which is 7 and a half months from ...