On hold with Samsung call centre for the umpteenth time (I've lost count)... trying to sort out my Galaxy S4 Active. Was handed in at the Constantia Business Park 2 weeks ago for an irritating echo on the speaker. On handing it in, they told me it would be replaced as there are no parts for the ...
Hi, I took my phone to Samsung to be assessed or repaired last week Friday. I phoned today asking for an assessment report, the receptionist or front desk lady keeps on dropping my calls. She tells me i'm going through, I hold, it comes back to her and eventually she cuts me off. All I need is an ...
I took my phone in for repair to a samsung smart centre on saturday 29/06/2013. I was told they have to order the part on monday 1/07/2013. I phoned on friday 5/7/2013. I was told that the part has not arrived and that it should be there on monday 8/7/2013. Phone on monday at 4pm. I was told that ...
My friend has had the worst service from Samsung for 4 months. For the full complaint Rique can check his email or read the story on Samsung's facebook page. Lets see if he gets back now. ...
Samsung, supposedly technical supremeness right? Wrong. We took in a Galaxy tablet that needed a new battery. We're still waiting for a quote to replace a battery - a QUOTE to replace the battery. This is supposedly a quick job, test and replace. But today we're told that the person who does the ...
After a very generic and impersonal response to a billing query which itself was poorly worded thanks to the branch at which I raised it. There has been no follow up to my reply asking for clarity. I have asked for information 3 times now and have received no response in over 5 weeks. The query has ...