I reported an accident claim on 20/11/2013 at 08:00. I was told by my claims handler that turnaround time for this is 2 working days. I called for an update today and was on hold for a while. I selected the call back option and after 3 hours I still did not receive a call from them. I called again ...
Requested a reversal of a claim that discovery has proceeded out of my above threshold benefit - and for this claim to be re-processed. They then paid R555.59 out to me in error (why?). I now have to pay this money back, which is 100%, HOWEVER, not one apology for the inconvenience this is causing ...
Submitted a claim for Schoontech Tandheelkundige Lab (practise nr: LA1431) Tuesday am. Dentist (Dr Corne van Geer & Assoc inc) submitted their claim hours later (tuedday pm) My claim, which was submitted first gets processed after the Dr's? how does this work? Surely claims should be processed ...
Received an email on on 21/10/2013 that an amount of R132.70 (Mail ref nr: 684708125) will be paid to me on 19/10/2013. This did not happen!!! As this is MY money please ensure that either: 1. you pay the money to me as per the email i received; or 2. reflect it against my self payment gap (i ...
I was so dissappointed when the windscreen of my brand new vehicle was damaged on the same day I had taken delivery of it. However, one call to Outsurance and my windscreen was replaced with no hassles whatsoever. A day later that "new car owner smirk" was back on my face. Thank you ...
I lodged a claim and then decided to withdraw it after several enquiries. I was told I need to submit a letter with the reason. At first, I never understood why I needed to give a reason. I then sent the letter to [Email Removed] who is now insisting that I should claim. I advised her over and over ...