NOOOOOO not again!!! Submitted a claim via email on 12/12/2013 - only one out of 4 pages were processed. The other 3 pages of claims were ignored!! Phoned call center last week Tue to find out that the other pages weren't processed and then submitted again. I was told that it would be 2 - 3 days ...
IRegistered a hail damage claim on the web on the 6th of December 2013. I have not received any phone calls from the claims department up to date and when I phoned into the call centre this morning I was told by a very incompetent staff member that the claim has been rejected. This consultant then ...
I don't think I've ever received such horrible service from a bank in my life ever before. Our geyser bust Thursday night and my fiance called to report the matter Friday morning, which he was told a plumber would come through on Saturday. Is didn't happen, so I called them today on Monday to find ...
I called the call centre on 0860 212143 number, I was told that I'm at customer care and would be transfered to the claims department then I was cut off and had to call again and I was given the number 0861 112607 and the same thing happed. I was on the phone from 11am till 12:45 trying to get thru ...
This morning As I was submitting a claim for thunderstorm and lightning damage telephonically to Sandra (old Mutual I Wyze) firstly she displayed very arrogant/ aggressive And non- commits attitude. Asking me to call again. Speaking very softly & Irritated when I told her I was struggling to ...
My wife was involved in an accident involving one of your clients on the 17th of May 2013. Your client refused to give me his insurance details. I had a call for a broker stating that M&F will be contacting us to get our side of the story, to date this has not happen. Why I would think is ...