I have submitted a claim four times already now with no resolution. Your claims department rejects this claim due to the invoice being unclear and yet the call centre agents I deal with (at least 3) all do not know how and why the claims department have rejected my claim on such a basis as the ...
I've been trying for the last 6 months trying to get Discovery Insure to refund my excess for a Window claim, which was paid over by them to the supplier. This is ridiculous that i hav eto keep on calling to follow up every 2 weeks and then have to explain the same old story to the call centre each ...
I would just like to thank Jody for her awesome service and for being so friendly and helpful. As always, it is an absolute pleasure to deal with Outsurance and to have someone like her in your team makes your company stand out above others. Keep up the good work and it was proved today that you ...
MY HUSBAND SUBMITTED 3 CLAIMS ON THE 12TH OF MARCH 2013 ON THE SAME FAX. ONLY 1 CLAIM HAS BEEN PAID PARTIALLY. WE CONTACTED DISCOVERY 4 TIMES BETWEEN MY HUSBAND AND MYSELF TO ENQUIRE ABOUT THE SAME CLAIM NOT PAID OUT TO US! EVERY SINGLE TIME WE GOT A DIFFERENT RESPONSE. THEN THEY HAVEN'T RECEIVED ...
My iPad had been from my house. Monday 11th of February I submitted outstanding documents to Helen in order for her to action my claim. A very short while later, Helen called to say that the claim had been approved and that the supplier would contact me within 48 hours. To my surprise I was ...
I called Discovery Insure on Monday 4 March to follow up on a claim. Jane, the person dealing with the claim was not available but according to the system they were waiting on response from the loss adjusters. I asked that message be left for her to follow up and provide me with a status update. I ...