Firstly, it is not my style to publicly complain without attempting to resolve an issue first. But MTN has given me little choice, since they are not responding to my emails. I am currently overseas, and therefore, I requested that my cellphone contract be cancelled at the end of the contract ...
It took me 80 minutes of being on the phone to 5 different staff before a simple cancellations request could be processed. Dimples and Primrose were clueless. They first did not know what the "closer mobile top-up" option was. They each then told me I could not cancel that option as it ...
I registered my daughter to complete matric at Intec at the end of February 2013. Immediately, with the first task, I realised that it was not suitable for her. She was not completing her tasks timeously. I could not nag her too much about this as she suffers from Anxiety. On the 3 May 2013 I ...
I want to thank Sherabien Lamara for the excellent service when I collected my car. ...
I needed to claim for my cellphone (the screen had cracked), he made the whole process easy. He immediatley told me to bring the phone so he can check how big the crack is and promised they would do an EFT in 3 working days. He really went an extra mile in helping me and made follow up calls ...
I posted a complaint about a week ago and was contacted by Jill the following day to try and sort out the matter. She was very polite and accomdating to call back as I was driving and also very effecient in trying to find an amicable way to deal with the complaint. she called back later with ...