My mother, an elderly lady, travelled from Cape Town to Durban on Sunday 9 June. On passing through security, she was pulled aside by a youngish security officer for a body search. She was not offered the right to be searched in a private room - to which she is entitled by law. She was confused ...
Emails sent to me from their customer care email address!! - Put on "hold" (phone never went through) - ignored - Constantly put through to someone other than who I asked for - Debited my account with more than what was agreed to - Debited added additional costs without being receipted ...
When we arrived at the car rental area at CT International, the first thing we didn't notice was Sixt Car Rental - their signage is very poor and they were hard to find. Having found the desk, we were only assisted after breaking up a conversation among three employees who were in no rush to ...
After collecting my boarding pass at the check-in desk, passing through the boarding terminal, then through the boarding gate without any problems, I proceeded to board the plane. One of your flight attendants that day (Reagan) then decides to make a spectacle out of me on the plane, accusing me of ...
A HORRIFIC START TO OUR HOLIDAY BOOKED FOR OUR 40TH WEDDING ANNIVERSARY, THANKS TO BRITISH AIRWAYS. ALL EXCITEMENT CATCHING OUR TAXI DOWN TO THE AIRPORT TO CATCH OUR FLIGHT TO LONDON ON BRITISH AIRWAYS-BA0058 TO DEPART ON TUESDAY 28TH MAY 2013 AT 20.05. WE ARRIVE AT THE CHECK-IN ONLY TO BE TOLD ...
I rented a car from Hertz Cape Town International. On receipt of the car it was marked with more than 8 damages to the car. Even all four wheels was marked, after my return it was mentioned to me that it's on the the wheel caps that was damaged. Now I need to pay for a dash on the tyre! If you look ...