Good day, I had an issue that was eventually resolved. However, I sent a complaint (as I was instructed to do so by the call centre consultant) and have yet to receive any kind of answer because it took far too long to resolve my query. I also asked repeated that you DO NOT PHONE ME as I want ...
I have been waiting for feedback from covision for months. I then tried to follow up one day, and the call centre no longer exists! I found out recently that they were taken over by Hollard and just didn't inform anyone. What happens to the claim queries? Do these now go to Hollard or are they just ...
I'm disgusted at the service of Standard Bank call centre, I wanted to increase my EAP limit and I have sent the secure message but no one called me or responded to my message. I then tried calling the call centre, I've waisted a lot of airtime trying to increase my EAP limit. When I get hold of ...
I laid a complaint about a company called Air Club that continuously send e sms's saying that I'm subscribed to them at R6/day. Vodacom sent a reply saying that they have cancelled my content service, but when the bill came it was a whopping R995.01 and I do not use my phone. I'm a house wife with ...
After the amalgamation of Pro Sano I called the call center to find out if my account was up to date and that my payments were not behind. The agent confirmed that account was OK and that the payments were up to date. Today I received an SMS saying I owe R5664 due to unpaid contributions. I called ...
Interacting with the Discovery call centre was highly refreshing. The agent was cheerful, helpful and knowledgable. I required tax certificates for 2005 to 2007 yes very old certs. But the agent sorted it out timeously. Thank you Dalwyn and Discovery. ...