After religiously filling out the Contract Migration forms (to move to one of the Smart Standard contracts) and confirming that BIS and device insurance are canceled, I received an invoice from Vodacom one month later stating that BIS and device insurance are still active. Phoning the call center ...
Kgolofelo is a very proferssional and VERY patient consultant. I had to ask him to call me back so many times we both lost count. He always called back and was polite and helpful when I was once again unable to complete the call. His professional manner was also most welcome. I was phoning around ...
I have paid up my account and asked for it to be closed, but Transunion records still reflects as owing and active. What do I have to do to have this account closed? I am really loosing my patience. ...
I was leaving for overseas and I contacted the call center (111) to have roaming switched on, I got overseas and it never was switched on, I called them from a sim I had to buy overseas and told them to switch in on once again, it never have been switched on so what's the point in having a call ...
Good day I paid up my account about a year or 2 ago, but my ITC profile still shows it as active. Will this be ever attended to??? ...
ITS ALMOST BEEN 3 MONTHS!!! 3 MONTHS! AND I STILL DONT HAVE THE DOCUMENTS I REQUESTED FROM MTN. YOU WANT TO CONTINUE DEBITING MY ACCOUNT AFTER I REQUESTED SOMEONE TO CALL ME TO CANCEL THIS USELESS THING I HAVE WITH MTN. YOU HAVE NO CLUE WHAT CUSTOMER SERVICE IS ABOUT. STOP ATTEMPTING TO DEBIT MY ...