I would like to take this opportunity to say how much I appreciated the assistance provided by Nolwazi. She went out of her way to ensure that I had selected the correct cover and that I had sufficient cover for my vehicle at the end of the day. ...
My mom was hospitalised on the day she had to fly home. The manager at the call centre said I could get a refund, and after sending them a doctors note and my bank details I was told it would take 6-8 weeks to process the refund. That was on 18 Feb. Despite numerous calls and emails asking for ...
I have to date sent numerous emails and had many tele conversations with Mtn regarding my complaint. They have been over charging me since August last year so i queried this and they then re-imbursed me as requested. A month later they ignorantely decide to over bill me once again and had the debit ...
So first they incorrectly captured my change of banking details - resulting in an unpaid debit order, so then they call me and i make arrangmeents for them to double deduct at the end of April 2013, i receive an sms confirmation and all is well in my life, the date arrives and there is no double ...
Hi, Please pass on my thanks and well done to Dean (think I heard Dean - Chronic Call Centre) for assisting me with my Chronic query. He was pleasant, professional and tried to help the best he could, even felt like it did a little more then what was necessary. It really has always been a pleasure ...
I am not even sure if complaining helps, Vodacom do what they want anyway - it just helps to rid of this incredibly frustrating feeling of uselessness &being exploited! I am upset that Vodacom debits my account on the 7th, but my invoice (which is generated on the 3rd) is only e-mailed to me ...