I just got off the phone with your Call Centre - everything took about 54 minutes. In the end... my query wasn't resolved. I understand you guys have your rules, but sometimes if you're too process driven, you end up losing sight of the servicing element of your business. I re-joined DSTV after a 6 ...
Call the call center to book a VW Polo and the agent advised me that she is unable to check and If I require VW Polo I will have to call the individual branch to find out availability, is this the way your staff are trained? I always use AVIS as my rental company and requesting for a polo ...
I have a Vodacom Simcard that I use for my alarm system. I buy an SMS bundle and the system sends an SMS to specific numbers if the alarm is activated. I usually buy a 200 SMS bundle from an FNB ATM. I was surprised when the alarm stopped sending messages. Usually I would just buy another SMS ...
After numerous (Fax's, tel calls) request's asking for statements, to see where does my money go to. I am linked to BIS and pay the fee, and are only using BBM & What's up and maybe 2-3 calls a month. There is no Subscriptions. Spoke to Tembisa a few times and a Freddy Imthiaz.. Ref no's ...
Trying to make a booking change and being on hold for 20 minutes between kulula and BA as i was sent from pillar to post - what a nightmare. Eventually I spoke to the call centre operator, Vuyo. What bad customer service with a stinking attitude and no need to help or explain. She simply put the ...
I am trying to call Wesbank to get my vehicles documents. I have tried selfhelp, I have tried the general Wesbank call centre number 0861 288 272, I have tried Toyota Finance call centre number 0861 101 745, but the numbers either give me busy tone or I get cut off when the computer states I am ...